Prossible support

Contact

Email sound.shs@gmail.com. Please include your device model, its OS version and the version of Prossible, and a screenshot if you can.

Requirements

macOS 15 Sequoia or later on a Mac with Apple silicon, on the same Mac as Pro Tools 2023.6 or later with PTSL.

Restore purchases

Purchases are tied to your Apple Account. On a new Mac or after a reinstall, open Settings → UNLOCK and choose Restore Purchases. It needs the same Apple Account and an internet connection; once restored, the unlock keeps working with no connection at all.

Refunds

Purchases from the App Store are handled by Apple. To ask for a refund, go to reportaproblem.apple.com and sign in with the Apple Account you used.